Cancellations: We ask that you cancel at least 24 hours in advance if you need to cancel or reschedule your appointment. Please be aware that if you have three or more "no shows" we will be unable to regularly schedule you for a future appointment. However, we do encourage you to walk-in.
Late Arrivals: If you are running late, please call to see how we can best handle the situation. We do reserve the right to cancel or reschedule your appointment if you are more than 15 minutes late arriving for your appointment without any previous communication from you.
Re Dos: If you are not completely satisfied with your hair, please contact MOXIE HAIR LOUNGE within 7 days of your appointment to schedule an appointment for a complimentary redo. The redo appointment will be booked with the same stylist who performed the original service. We ask you to refrain from trying to fix it yourself or going to another salon as we will not be able to perform the complimentary redo appointment. Color correction, Brazilian Blowout and Keratin redos may be charged a product fee.
Confirmation: As a courtesy, we text and email to confirm your appointment a business day prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments or cancellations. We encourage that you periodically update your contact information with StyleSeat.com
Payment Type: We accept the following forms of payment
Cash or Personal Check - (Please be advised that returned checks will be subject to a $35 service fee)
Credit Card & Debit Cards- Visa, MasterCard, & Discover
For your convenience, you may add gratuity into your credit/debit card.
Gratuity: It is your preference on how you would like to tip the Stylist.
Cell Phones: We ask that you please refrain from long term cell phone use while receiving a service, We ask that you please turn your cellular phones to vibrate or off to ensure a relaxing environment for clients to receive services & our serve to serve you efficiently.
*If you have any questions regarding MOXIE HAIR LOUNGE policies you can reach us at 920.783.6700